Frequently Asked Questions

Each competition offers a specific prize. You purchase tickets, answer a simple skill-based question correctly, and your entries are added to the draw. When the competition closes (either all tickets sell out or the closing date arrives), a winner is selected at random from all correct entries.

UK law requires prize competitions to include a skill-based element. Our questions are straightforward (simple maths or general knowledge) to ensure anyone can participate while keeping everything fully legal and regulated.

If a competition reaches its closing date before all tickets are sold, the draw still goes ahead with all valid entries. The prize remains the same regardless of how many tickets are sold.

Each competition has a maximum ticket limit per user, typically between 30 and 100 tickets. This is displayed on each competition page and is designed to keep the competition fair for everyone.

Yes! You can purchase multiple tickets for the same competition, up to the maximum allowed. Each ticket gives you an additional entry into the draw, increasing your chances of winning.

We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as Apple Pay and Google Pay. All payments are securely processed through Stripe.

Tickets are non-refundable once purchased, as they represent an entry into an active competition. If a competition is cancelled for any reason, all ticket purchases for that competition are automatically refunded in full.

Absolutely. We use Stripe for payment processing, which provides bank-level 256-bit SSL encryption. We never store your full card details on our servers. Stripe is PCI DSS Level 1 certified, the highest level of security certification.

Winners are selected using a cryptographically secure random number generator from all entries that answered the skill question correctly. The draw is recorded and fully auditable for transparency.

Winners are notified by email and phone within 24 hours of the draw. We also announce winners on our website and social media channels. Make sure your contact details are up to date in your account.

Cash prizes are transferred directly to your bank account within 48 hours. Physical prizes such as cars, tech, and holidays are delivered within 14 days of the draw, with all logistics and insurance handled by us.

No. In the UK, competition prizes are completely tax-free. Whether you win cash, a car, or a holiday, you keep 100% of the prize value. There are no hidden costs or fees.

Some competitions offer a cash alternative option, which will be clearly stated on the competition page. Where no cash alternative is listed, the prize is the physical item or experience described.

Yes, you need a free Winly account to purchase tickets and enter competitions. This allows us to verify your identity, contact you if you win, and keep track of your entries and prizes.

You must be at least 18 years old and a UK resident to enter Winly competitions. We verify ages during the prize claim process to ensure compliance with UK regulations.

You can request account deletion by contacting our support team at support@winly.com. Please note that if you have active entries, we recommend waiting until those competitions have concluded before deleting your account.